Frequently Asked Questions

Shipping & Delivery

  • BB Shop is the official store for Backyard Beginnings, offering eco-friendly merchandise and (soon) handcrafted jams and jellies made from organic ingredients.

  • We currently ship within the USA. If you reside outside of the USA, contact us, and we’ll see if we can accommodate you!

  • Processing times vary by product:

    • Custom Merchandise (Printful): Usually ships within 2-7 business days, plus shipping time.

    • Jams & Jellies (Coming Soon!): Freshly made and shipped within [your estimated time].

    You'll receive a tracking number once your order ships.

  • Shipping rates depend on your location and order size. Exact costs are calculated at checkout.

Jams

  • Absolutely! We use fresh, high-quality fruits, often sourced locally, to create our delicious jams.

  • After opening, store your jam in the refrigerator. It will stay fresh for up to 3-4 weeks.

  • No, we make our jams using simple, natural ingredients without added preservatives.

  • Yes! You can freeze jam for up to 6 months. Just ensure it's in a freezer-safe container..

  • Yes, our jams are naturally gluten-free.

Orders & Returns

  • Due to the nature of our products, we cannot accept returns or exchanges on soaps or jams for health and safety reasons. If there is an issue with your order, please contact us within 7 days of receiving your item.

  • If your product arrives damaged or defective, please reach out to us immediately with a photo of the item and packaging. We’ll happily offer a replacement or refund. contact us at empirestateofmind0415@gmail.com .

  • Orders can only be canceled or modified within 24 hours of placing them. After that, we begin processing your order for shipment.

  • Since our soaps and jams are handmade in small batches, slight variations in scent, color, and texture are normal. These differences are part of the charm of handmade goods and do not affect the quality of the product.

  • Your satisfaction is important to us! If you’re unhappy with your order for any reason, please contact us, and we’ll work to resolve the issue.

Products

Soaps

  • Yes! Our soaps are made using high-quality ingredients, including natural oils, butters, and exfoliants.

  • No, we avoid harsh chemicals and prioritize gentle, skin-loving ingredients.

  • Many of our soaps are formulated for sensitive skin. If you have specific allergies, please check the ingredient list before purchasing.

  • Keep your soap in a dry, well-ventilated area to extend its life. A soap dish with drainage works best.

  • While most of our soaps are safe for body use, we recommend checking individual product descriptions to find gentle options for facial use.

General

  • We use sustainable materials like organic cotton, recycled polyester, stainless steel, and eco-friendly inks to create our merch.

    • Tote Bags & Aprons: Machine wash cold, air dry for longevity.

    • Bucket Hats: Hand wash recommended.

    • Water Bottles: Hand wash only; not dishwasher safe.